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Kiln / QC Team Member APPLY NOW

OTR Flagship- Downtown Cincinnati, OH
Full time

Kiln / QC Team Member

Rookwood production is about working as a team to produce our handmade tile and pottery product efficiently and accurately and to complete all customer job orders as quickly as possible.




·      Perform essential departmental tasks, including cleaning, loading, unloading, and inspecting tile and pottery to determine whether the product meets established quality standards following established Standard Operating Procedures (SOP)

·      Record all rejected product accurately in Global Shop using appropriate scrap codes

·      Meet productivity goals and complete daily production schedules

·      Operate departmental machinery, such as tile wiper, LAP grinder and pallet wrap scale safely and effectively

·      Operate and select appropriate programs for electric and gas kilns depending on the glazes and product loaded within them

·      Perform routine maintenance on kilns and other equipment as directed by Team Lead

·      Apply finishing touches to products as necessary, including but not limited to: adding sand and plaster to figurines, filling candle vessels with wax, and adding ribbon or hardware to ornaments

·      Accurately fill out pick lists, boxing logs and box labels when packaging customer orders

·      Assist in shipping and handling of completed customer orders as necessary: deliver customer pick up orders to shelves outside of dock doors or prepare orders for shipment via UPS or Freight

·      Assist sales team in the management and oversight of tile overage inventory

·      Actively participate in cross-training outside the Kiln/QC department and assist team lead in cross-training other team members as necessary

·      Maintain a clean workspace and perform general departmental housekeeping duties

·      Work collaboratively with other departments to ensure a quality product is being produced

·      Other duties as assigned



·      Practice correct safety practices always

·      Ensure all customer and stock orders are completed and delivered on or before due date

·      Assist Team Lead in maintaining an up-to-date version of the department’s Tolerance Manual

·      Become proficient in logging kiln TempChek tabs, and adjusting kiln programming as necessary

·      Become proficient in usage of UPS and Old Dominion shipping software, and assist in email communication between admin support staff and sales team as needed

·      Flag team lead to reorder supplies as necessary: boxes and packing materials, wax, sand/plaster, ribbon, etc.

·      Keep personal error scrap levels below 10%

·      Maintain an acceptable pace when cleaning, loading, unloading and QC’ing product as defined by Pace Levels Standards

·      Participate in process improvement projects and initiatives

·      Follow all company and department-specific PPE requirements

·      Adhere to all Rookwood policies and procedures outlined in company handbook and addendums


Our ideal team member will have…

- Ability to be a self-starter

- Demonstrated ability to follow verbal and written instructions in English consistently and accurately

- Demonstrated ability to be reliable and punctual

- Demonstrated ability to enhance a team

- No disciplinary letter in personal file for the last 6 months

- Proven safety record and respect for safety rules

- Demonstrated pursuit of quality, improvement, and pride in craftsmanship

- Demonstrated work ethic and respect for the job

- Willingness to be flexible and accept instruction from team members


Rookwood is a drug-free workplace. You must successfully pass a pre-employment background check and drug screen to be considered for this position.



Rookwood is an Equal Opportunity Employer

Please submit resumes to Please no phone calls.

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