Perfectly Imperfect Event FAQ
Enjoy up to 50% off near-perfect pottery pieces, one-of-a-kind prototypes, Rookwood Tile samples, home decor and more!
Will I be able to return what I purchase from the Perfectly Imperfect Event?
No, all purchases from our Perfectly Imperfect Event are final sale. All products are sold as-is, and exchanges aren’t available.
Where can I park when I visit the OTR Flagship Store?
Paid customer parking will be offered in the lot adjacent to Rookwood. To park, simply download the Passport Parking App from your phone's App Store.
Additionally, you can park along Race Street or in the Findlay Market lot, which is perfect for enjoying a stroll through the market before or after your visit to Rookwood. Please heed all parking meters and tow zones.
Will your showroom be open?
Yes, our OTR Flagship Store and Tile Showroom will be open Saturday from 10 a.m. to 6 p.m., and Sunday from 10 a.m. to 4 p.m. Our Perfectly Imperfect items will be located separately from our non-discounted inventory.
What is included in the sale?
Our Perfectly Imperfect stock will include near-perfect pottery including, but not limited to, hand-throwns, ornaments, vases, bookends, figurines, plates and bowls. The sale will also include hand-painted tiles, one-of-a-kind prototypes, home decor and more! Please note, we cannot guarantee stock of any pictured items used in promotional materials, as all items in this sale are available on a first-come, first-served basis. Only items that are marked will be applicable to this sale. Items in our main showroom are not eligible for any discounts unless otherwise denoted. If you have questions, please ask one of our team members for more information.
What does a near-perfect mean?
What makes our pottery pieces near-perfect pottery are their aesthetic quality. Each piece is both safe and functional. Rookwood Tile samples sold in our Perfectly Imperfect sale are manufacturing overage from tile orders.
What special savings are attributed to near-perfect pottery and tile?
Guests that attend our Perfectly Imperfect Event will save up to 30% on Saturday, October 1 and up to 50% on Sunday, October 2 on Perfectly Imperfect inventory only.
What happens if Perfectly Imperfect inventory sells out on Saturday?
All items will be sold on a first come, first served basis. In the event that we sell out of Perfectly Imperfect inventory on the first day, we will update our guests through our website and social media channels. Our OTR Flagship Store and Tile Showroom will remain open for normal shopping hours on Sunday.
Will Tile Experts be on site to support me with selecting tile samples?
While our Tile Experts will be on site to answer questions, we will have limited availability of tile samples, and will also not be offering design services on overstock tile. We recommend setting up an appointment with one of our tile experts to order an installation specifically for your space HERE.
Can you match the glazes of Rookwood Tile purchased at the Perfectly Imperfect Event?
No, Rookwood Tile available at our Perfectly Imperfect Event consists of retired and discontinued glazes, tests and more; therefore, any tile purchased from our event cannot be matched.
Please note, we cannot guarantee stock of any pictured items as all items in this sale are available on a first-come, first-served basis.