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Sales Operations Coordinator APPLY NOW

OTR Flagship- Downtown Cincinnati, OH
Full time

Sales Operations Coordinator – Architectural Tile


Rookwood is in the bustling Over-the-Rhine neighborhood of Cincinnati, Ohio – and it has been for decades. Pioneering artist Maria Longworth Storer founded our studio in the Queen City almost 140 years ago, building the business and laying the foundation for what Rookwood is today: a world-renowned artisanal ceramics company, operating in the heart of the Ohio River Valley.

Today, Rookwood continues to build upon its rich heritage, creating the highest quality pottery and architectural tile in the United States. With a team of over 50 employees, we’re deeply committed to our mission: cultivating artistic inspiration, giving back to the community, and balancing our rich legacy with forward-thinking momentum – ideas that are central to the Rookwood brand. We take pride in our process, our people, and our product, ultimately creating premier pieces with a story – and a one-of-a-kind luxury experience that can only be Rookwood.


Rookwood manufactures the highest quality ceramic architectural tile in the UniteRookwood manufactures the highest quality ceramic architectural tile in the United States. The company is experiencing growth and we need some help on our Sales team keeping the machine running smoothly. If you are a hands-on, self-motivated individual who accepts a challenge, we would like to talk to you.

Our next team member is going to be awesome at the following responsibilities:

• Support customer-facing sales team in multiple ways

o Assist in maintaining a professional appearance in the showroom

o Put trays away after appointments, L&L's, etc.

o Ship samples, when requested

o Track sample shipments

o Alert appropriate salesperson when samples have been received to ensure follow-up

o Assist with ordering L&L food orders

o Ensure that there is always adequate inventory of assembled sample boxes

o Filter inbound inquiries to ensure that the customer is being assisted by the correct internal resource

o Help plan designer events (food/bar/infrastructure needs) o Assist in maintaining the appearance of the Tile Sales Room o Keep collateral materials organized and stocked

o Put packets together for salesperson

o Own and manage sample inventory and checkouts

o Assist with the preparation of internal RFQs

o Ensure that quotes match the corresponding internal RFQ

o Ensure that production orders match the corresponding quote 

o Production order surveillance and status updates to team

o Schedule and assist with customer order pick-ups

  • Learn and internalize the Rookwood tile product offering and support materials: shapes, colors, collateral materials, online resources, etc.
  • Over the longer term, and with proper training and support, prospect and qualify new leads EXPERIENCES AND EXPECTATIONS

• Proficient level of skill in Microsoft Office suite of products, or willingness to self-train to get to a reasonable level of ability

o Excel (limited formulas, pivot tables, etc.) 
o Word (MailMerge, labels, etc.)
o PowerPoint

o Teams

  • Proficient level of skill in some other applications o Bigin
  • o GlobalShop
  • Openness to learning, always
  • Ability to articulate one's opinion or point-of-view in a constructive and collaborative manner
  • Ability to juggle multiple, competing tasks at once
  • Willingness to take direction from a variety of people: Sales Director, Retail Director, etc.
  • Possess an ease in customer interactions
  • Have a professional phone persona, even when customers are less than professional
  • Maintain consistently positive behaviors and attitude even in times of chaos and turmoil

We want a highly-motivated, energetic, and relentless individual. You will be representing the Rookwood brand and values at all times – both internally and externally – ensuring that we go above and beyond for our customers and our products.

Rookwood is a drug-free workplace. You must successfully pass a pre-employment background check and drug screen to be considered for this position.

Rookwood is an Equal Opportunity Employer





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