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Team Fiona Mug: FAQs

 

When and where can I purchase the #TeamFiona Mug?

The #TeamFiona Mug will be available for pre-order on Friday, September 18 at 8:30 a.m. EDT, exclusively online at rookwood.com. No #TeamFiona Mugs will be available to purchase in-store at Rookwood’s OTR Flagship and Kenwood stores, or at the Cincinnati Zoo.  

How many Team Fiona Mugs are available?

Only 1,000 Team Fiona Mugs are available and will be distributed first come first served. Each numbered sequentially on the bottom to ensure authenticity. 

How long will it take for my#TeamFiona Mug to ship?

#TeamFiona Mug orders will be processed and shipped in the order which they were received on a rolling basis as they become available on December 1, 2020. You will receive an email update when your order ships.

If I order other items with a #TeamFiona Mug, will the other items be shipped first?

No. All items ordered in the same transaction with the #TeamFiona Mug will ship at the same time as the mug. If you would like to receive the other items sooner, please place a separate order. 

Can pre-ordered #TeamFiona Mugs be picked up in-store?

Yes, any online order is available for pick-up at our OTR Flagship Store, located at 1920 Race Street, Cincinnati 45202. Please wait until you are notified that your order is ready for pickup before coming to the store. 

Does Rookwood Ship Internationally? 

No, at this time we only ship within The United States. 

Is there a donation to the Cincinnati Zoo?

Yes! As with all of our Fiona pieces, a portion of proceeds from each #TeamFiona Mug is donated to the Cincinnati Zoo. 

What is the return and exchange policy for the #TeamFiona Mug?

Aligning with our return and exchange policy, any item with a give-back donation, such as the 

#TeamFiona Mug is considered a final sale and is not eligible for exchange or return.